Your Rights and Account Policies
You can request account closure through Settings or by contacting our support team. We'll process your request within 3 business days, settle any outstanding balances and stop accepting new deposits. Your historical data is retained for legal compliance, but you can ask us to remove personal identifiers.
Your account access depends on local law in your jurisdiction. If you travel, you may be able to view your account and history, but new deposits, withdrawals and gameplay availability depend on where you're connecting from. Contact us before you travel to confirm your access rights.
When you request a withdrawal to DANA, OVO, GoPay or QRIS, we confirm your identity via email code or SMS verification, match the payment method to your account and check your balance. This process usually takes 2–5 minutes; your funds then move to your wallet according to your provider's settlement time.
If you believe your account has been compromised, contact our support team immediately. We'll lock your account, verify your identity and help you regain access. We recommend enabling two-factor authentication in your Settings to prevent unauthorized access in future.
We retain your full transaction history — deposits, withdrawals and game activity — for as long as your account remains open. After you close your account, we keep records for legal and tax compliance. You can download your history from your account anytime.
Yes. If you see a transaction you don't recognize or believe was made in error, contact our support team with the transaction ID. We investigate within 5 business days and work with your payment provider to resolve the issue or reverse charges where applicable.
Account eligibility depends on local law. You must be of legal age in your jurisdiction to hold an account and play on lipoqq login. We verify your details during registration and may ask for additional proof during account verification or before your first withdrawal.
